We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, have the tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.
To start a return, please contact us at soel.cph@gmail.com. Please note that returns must be sent to the following address: Rantzausmindevej 144, 5700 Svendborg.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions about returns at soel.cph@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, you can make a separate purchase for the new item.
EU 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without justification, if the item is shipped to the EU. As stated above, your item must be in the same condition as when you received it. It must be unused, have the tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at soel.cph@gmail.com
